High Lockout
224 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has shut down because a safety sensor has detected that it is getting far too hot, likely due to a blockage or a pump failure.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Maximal flue gas thermostat or heat exchanger maximal thermostat has activated

What causes this fault?

This fault occurs when the water inside the boiler reaches an unsafe temperature or the flue gases become too hot, triggering a safety shut-off to prevent damage. The most common reasons are a failed internal pump that isn't moving water away quickly enough or a blockage in the system from sludge and debris. It can also be caused by an air lock or a closed valve stopping the flow of water through the heat exchanger.

This fault is more common in autumn when heating systems are switched back on after a long summer break, as pumps are prone to seizing during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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