High Lockout
269 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is struggling to detect a flame when it tries to start, which means it cannot fire up to provide heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame monitoring

What causes this fault?

This fault occurs when the boiler's control system cannot confirm that a flame has been successfully lit after several attempts. It is usually caused by a buildup of carbon or debris on the sensing probe, or a failure in the components that deliver gas and sparks to the burner. Without this confirmation, the boiler will shut down as a safety precaution to prevent unburnt gas from accumulating.

This fault can be more frequent during the first cold snap of autumn when a boiler that has been idle all summer is suddenly forced to work at high capacity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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