High Lockout
2910 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is struggling to safely expel exhaust gases, which has caused the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault in flue system

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the flue system is obstructed or unable to clear exhaust fumes effectively. The most common reason is a blockage or restriction in the flue pipe itself, or a mechanical failure in the fan that is responsible for pushing gases out of your home.

This fault is more common during periods of high winds, which can cause pressure imbalances in the flue, or during freezing temperatures if ice builds up around the flue terminal.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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