High Lockout
2931 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler's main internal computer has encountered a processing error and cannot communicate correctly with the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

System fault boiler electronics / basic controller

What causes this fault?

This fault occurs when the boiler's internal computer chips stop talking to each other correctly, leading to a total communication breakdown. The most common reason is a physical failure of the circuitry on the main control board or a loose internal data connection that prevents the boiler from safely managing the gas and heat. It is essentially the boiler equivalent of a 'blue screen of death' on a computer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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