High Lockout
2955 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler’s internal computer has been given instructions that it doesn't recognize or that don't match how the unit is physically built.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler does not support the parameters set for the hydraulic configuration

What causes this fault?

This fault occurs when the boiler's control board is programmed with settings that do not match its physical internal components, specifically regarding how water flows through the unit. It typically happens after a major repair or a software update where the incorrect 'code plug' or configuration profile has been selected by a technician. Essentially, the boiler has become confused and has shut down as a safety precaution because it doesn't know how to operate its pumps or valves correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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