High Lockout
2966 B on Worcester Bosch Greenstar 8000 Life/Style

Your boiler is heating up too quickly and has shut down to prevent damage, usually because water isn't flowing through the system fast enough.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow temperature rise in heat exchanger too rapid

What causes this fault?

This fault occurs when the water inside the boiler heats up much faster than the system can carry it away, causing the internal safety sensors to shut the unit down. The most common reason is a blockage or a failing pump preventing the hot water from circulating through your radiators. It can also be triggered if your radiator valves are all closed or if there is excessive air trapped in the pipework.

This fault is more frequent in autumn when heating systems are switched back on after a long summer break, as internal pump components can seize during periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful