High Lockout
362 on Worcester Bosch Greenstar 8000 Life/Style

Your boiler has developed a serious internal electronic failure that means it can no longer recognize its own control system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler identification module or boiler electronics faulty

What causes this fault?

This fault occurs when the boiler's central brain loses communication with a specialized memory chip that tells the unit exactly which model and power setting it should be using. The most common reason is a physical connection failure between these internal components or a memory error caused by a power surge or aging electronics.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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