High Lockout
2.b on Worcester Bosch Greenstar CDi Compact

Your boiler has sensed that the water inside is getting too hot too quickly and has shut down as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Max. flow temperature

What causes this fault?

This fault occurs when the water inside your boiler cannot circulate fast enough to carry heat away from the burner, causing the internal temperature to spike instantly. The most common reasons are a failing pump that isn't pushing the water round, or a blockage caused by sludge and debris restricting the flow within the system.

This issue often surfaces during the first cold spell of autumn when the heating is turned back on after sitting idle all summer, which can cause internal pump parts to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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