High Lockout
218 on Worcester Bosch Greenstar Heatslave II

Your boiler has likely experienced a glitch or internal hardware communication error within its main computer system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Three figure number example (Internal error)

What causes this fault?

This fault occurs when the boiler's main control board experiences a data processing failure or loses connection with internal sensors. It is typically caused by a genuine electronic failure within the computer chip or electrical interference disrupting the signal between components. While a simple reset may temporarily clear it, the code usually indicates that the internal hardware has reached the end of its reliable lifespan.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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