High Lockout
Alert on Worcester Bosch Greenstar Heatslave II

Your boiler has detected an internal error and is waiting for you to look at the display to reveal the specific fault code causing the problem.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Displays during a fault condition with diagnostic and status code

What causes this fault?

The 'Alert' notification appears when the boiler’s central brain detects that a specific component is no longer operating within its safe or expected limits. This usually happens because an internal part, like a sensor or the fan, has either failed completely or is sending inconsistent data to the control board. It acts as a protective 'blanket' message that stops the boiler to prevent further damage until the underlying technical issue is identified.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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