High Lockout
75 on Worcester Bosch Greenstar Utility 18/25

Your boiler’s internal flame sensor is dirty and can no longer see the fire, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Photocell filmed over (dirty)

What causes this fault?

This fault occurs when the photocell, which acts as the boiler's 'eye,' becomes coated in a thin layer of soot or oily film. Because the sensor can no longer detect the light from the flame, the boiler shuts down as a safety precaution to prevent unburnt fuel from building up. This is usually caused by natural wear over time or a slight change in the burner's combustion quality.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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