High Lockout
G5 on Worcester Bosch WR325 RSF

Your boiler has failed to ignite or stay lit correctly, meaning it cannot provide heating or hot water until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fault burner

What causes this fault?

This fault occurs when the boiler's control system cannot detect a steady flame after trying to ignite. The most common reasons are a worn-out sensor that monitors the flame, a build-up of carbon on the sparking electrodes, or a fault with the gas valve that prevents fuel from reaching the burner.

This fault is frequently seen during the first cold snap of autumn when internal components that have been idle over summer fail to operate correctly under increased demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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