High Lockout
E9 on Worcester Bosch Greenstar 25HE

Your boiler has shut down because a sensor has detected that the internal water or exhaust gases have become dangerously hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety temperature limiter in heat exchanger or flue gas temperature limiter has operated

What causes this fault?

This fault occurs when the water inside the boiler or the exhaust gases reach a temperature that is no longer safe, triggering an automatic shutdown to prevent damage. The most common reasons are a pump failure that stops water from moving or a blockage in the system, such as a buildup of limescale or sludge, which causes the heat exchanger to trap too much heat.

This fault is more common when the heating is first turned back on in autumn, as internal pumps can seize up after being inactive throughout the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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