High Lockout
23 on Alpha E-Tec Regular

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Heating return sensor fault

What causes this fault?

This fault occurs when the boiler's control board receives an incorrect or missing signal from the sensor that measures the temperature of the water coming back from your radiators. The most common reason is that the internal components of the sensor have failed due to age, or the electrical wiring connecting the sensor to the main computer has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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