High
23 on Alpha E-Tec Regular

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Heating return sensor fault

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual, page 46.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board receives an incorrect or missing signal from the sensor that measures the temperature of the water coming back from your radiators. The most common reason is that the internal components of the sensor have failed due to age, or the electrical wiring connecting the sensor to the main computer has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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