Alpha E-Tec Regular Fault codes & diagnostics

18 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural GasLPG 15-25 kW 2019-present
GC Numbers 41-311-7341-311-7441-311-75

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Severity at a glance

Each cell = one fault code. Hover to identify.
14 High 3 Medium 1 Low

All 18 documented codes

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12

Your boiler has lost connection with the sensor that monitors the temperature of your hot water cylinder, meaning it may not know when to heat your water.

Medium Engineer only £90-160

Parts commonly replaced

  • Cylinder NTC sensor
  • Sensor wiring harness
16

Your boiler has stopped working because the internal fan, which safely helps the system breathe and clear exhaust gases, is not spinning correctly.

High Engineer only £180-£350

Parts commonly replaced

  • Fan assembly
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

20

Your boiler is struggling to detect the flame needed to heat your water, even if the burner has successfully lit.

High Engineer only £90-250

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Printed Circuit Board (PCB)
23

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Heating return NTC sensor
  • Sensor wiring harness

Related codes

24

Your boiler has detected that one of the buttons on the control panel is stuck or faulty, preventing you from changing settings.

Medium DIY-safe £120-250

What to check first

  1. Check if any buttons feel stuck or are physically pressed in
  2. Gently press and release all buttons to ensure they click freely
  3. Clean the control panel surface with a dry cloth to remove debris
  4. Perform a reset by turning the selector switch to the reset position

Parts commonly replaced

  • Control panel interface
  • Main PCB
27

Your boiler has detected that water is not moving through the system quickly enough to prevent it from overheating.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the external heating pump (if visible) is running
  3. Check that the system water pressure is within the green zone on the gauge
  4. Reset the boiler using the selector switch

Parts commonly replaced

  • External circulation pump
  • Flow/Return thermistors
  • System filter (cleaning)

Related codes

29

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down for safety purposes.

High Engineer only £120-220

Parts commonly replaced

  • Flue Gas NTC Sensor
  • Wiring Harness
  • Main PCB

Related codes

31

Your boiler has lost its connection with the thermostat or control panel, meaning it cannot receive instructions to turn on or off.

High DIY-safe £90-180

What to check first

  1. Check if the batteries in your Alpha Climatic room thermostat need replacing.
  2. Ensure the thermostat is within range of the boiler and has not been moved.
  3. Try restarting the boiler using the reset button to refresh the connection.

Parts commonly replaced

  • Alpha Climatic Receiver
  • Room Thermostat batteries
  • Control PCB
37

Your boiler has stopped working because the electricity supply coming into the unit has dropped below the minimum level required to operate safely.

High Engineer only £100-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External voltage stabilizer

Related codes

38

Your boiler has started an ignition process but lost its flame unexpectedly, causing the system to shut down for safety.

High Engineer only £100-280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)
43

Your boiler has lost the signal that confirms a flame is burning, so it has shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Ignition lead
45

Your boiler is overheating because the water is not flowing through the system as quickly as it should.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves (TRVs) are fully open
  2. Ensure the external system pump is running and hasn't seized
  3. Check for any blockages in the system filters

Parts commonly replaced

  • External Central Heating Pump
  • Flow/Return Thermistor
  • Heat Exchanger (if scaled)

Related codes

46

Your boiler has stopped running because an external safety thermostat has detected that the water temperature has become too hot.

High DIY-safe £80-180

What to check first

  1. Check that your pump is running and hasn't seized
  2. Ensure all radiator valves and boiler service valves are fully open
  3. Press the 'Reset' button on the front of the boiler control panel

Parts commonly replaced

  • External limit thermostat
  • Circulation pump
  • Overheat sensor (NTC)
47

Your boiler is still working but cannot reach its full power, meaning your radiators might not get as hot as they should.

Low Engineer only £100-£250

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Flame Sensing Electrode
49

Your boiler has shut down because the water returning from your radiators has become too hot, usually caused by a circulation problem.

High DIY-safe £120-280

What to check first

  1. Check that at least two or three radiators have their valves turned fully open
  2. Ensure your central heating pump is running and hasn't seized
  3. Check the system pressure gauge and top up to 1.5 bar if it is low

Parts commonly replaced

  • Circulation pump
  • Return NTC temperature sensor
  • Main heat exchanger (flushing service)
51

Your boiler has lost its wireless connection with your thermostat or remote control, meaning they can no longer talk to each other to manage your heating.

Medium DIY-safe £0-120

What to check first

  1. Check the batteries in your wireless thermostat and replace them if they are low.
  2. Ensure the wireless receiver near the boiler is powered on and hasn't been blocked by metal objects.
  3. Try resetting the boiler and the thermostat to re-establish the wireless link.

Parts commonly replaced

  • Thermostat batteries
  • Alpha Climatic RF remote control unit
  • RF receiver module
70

Your boiler has detected a problem with the sensor that monitors water temperature as it returns from your heating system, causing the unit to stop running for safety.

High Engineer only £120-£200

Parts commonly replaced

  • Return NTC temperature sensor
  • Wiring loom connector
71

Your boiler has stopped running because it senses that even though the burner is lit, the water inside isn't getting any warmer.

High DIY-safe £120-350

What to check first

  1. Check that the radiator valves and the main isolation valves under the boiler are fully open.
  2. Ensure your system pressure is topped up to between 1 and 1.5 bar.
  3. Try resetting the boiler to see if the error was caused by a temporary air lock.

Parts commonly replaced

  • Circulation Pump
  • Heat Exchanger (Flushing)
  • Flow/Return NTC Sensors