High
43 on Alpha E-Tec Regular

Your boiler has lost the signal that confirms a flame is burning, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Loss of flame rectification

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board can no longer detect the electrical signal that confirms a flame is present inside the burner. The most common reason is that the sensing probe has become coated in carbon deposits or has worn out, preventing it from 'seeing' the flame even if the boiler has actually ignited. In some cases, it can also be caused by an unstable gas supply or a moisture build-up on the electrical leads.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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