High
46 on Alpha E-Tec Regular

Your boiler has stopped running because an external safety thermostat has detected that the water temperature has become too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Optional thermostat intervention

From this model's manual
Verified against the Alpha E Tec Regular installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when an external safety device triggers to prevent the system from getting dangerously hot. It usually happens because water is not moving through the boiler quickly enough, often due to a pump failure or a blockage in the heating pipes. When the heat cannot be carried away from the boiler, the temperature spikes and the safety thermostat cuts the power to prevent damage.

This issue is more frequent during the first cold spell of autumn when a pump that has been idle all summer fails to start up again.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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