High Lockout
37 on Alpha E-Tec Regular

Your boiler has stopped working because the electricity supply coming into the unit has dropped below the minimum level required to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low supply voltage

What causes this fault?

This fault occurs when the electrical current entering the boiler drops below 175V, which is too low for the internal components to function. It is usually caused by a temporary fluctuation in the local power grid or an issue with the electrical wiring leading to the boiler. In some cases, a failing main control board inside the unit can also incorrectly detect a voltage drop that isn't actually there.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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