Low
F39 on Ferroli Bluehelix Tech

Your boiler's outside temperature sensor has developed a fault or disconnected, meaning the system may struggle to automatically adjust its heating levels based on the weather.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

Optional external probe error

From this model's manual
Verified against the Ferroli Bluehelix Tech installation & service manual, page 44.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler loses communication with the sensor located on the outside of your property. The most common reason is that the sensor's internal components have corroded due to weather exposure, or the thin electrical wires connecting it to the boiler have snapped or come loose.

This fault is more common following periods of heavy rain or extreme frost, which can cause moisture ingress or wire damage in the external sensor housing.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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