High
04 on Glow-worm 30ci Plus

Your boiler has stopped working because it cannot light the gas needed to provide heating and hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Ignition fault (lockout) caused by no gas, no detection

From this model's manual
Verified against the Glow Worm 30ci Plus installation & service manual, page 39.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler attempts to start up but fails to sense a flame after several attempts. The most common reasons are a lack of gas reaching the unit, a dirty ignition electrode that can no longer spark, or a faulty gas valve failing to open.

This fault is slightly more common during the first cold snap of winter when components that have been idle over summer are suddenly forced to work under high demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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