High Lockout
14 on Glow-worm 30ci Plus

Your boiler has reached an unsafe temperature and has shut itself down to prevent damage or overheating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Over temperature on primary water circuit

What causes this fault?

This fault occurs when the water inside the boiler gets too hot, causing a safety sensor to trip and shut the system down. The most common reasons are a pump that has stopped moving water around the system or a build-up of sludge and debris that is blocking the internal pipework.

This fault is more common when the heating is first turned back on in autumn, as static water can lead to pump seizures or settled debris causing blockages.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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