Emergency
16 on Glow-worm 30ci Plus

Your boiler has detected a problem with how gas flows into the unit, meaning it has shut down for safety to prevent a gas-related issue.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Gas safety valve failure

From this model's manual
Verified against the Glow Worm 30ci Plus installation & service manual, page 39.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board sends a signal to open the gas valve, but it doesn't receive the correct electrical feedback to confirm it has happened. The most common reason is an internal mechanical failure of the gas valve itself, or a communication breakdown caused by a faulty circuit board or loose wiring connections.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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