High Lockout
Green blinking light on Grant Vortex Blue

Your boiler is struggling to burn fuel correctly because the balance of air is incorrect or a sensor is faulty.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Set the air according to the instructions of the manual or replace

What causes this fault?

This fault occurs when the boiler's internal computer detects that the flame is not burning steadily or efficiently. It is usually caused by a blockage in the fuel nozzle, a worn-out component in the air supply system, or a dirty sensor that can no longer 'see' the flame effectively. When the air and fuel mix is incorrect, the boiler enters a safety mode to prevent damage or soot build-up.

This issue often surfaces during the first cold snap of autumn when the boiler is worked harder after sitting idle all summer, allowing old fuel or debris to clog the nozzle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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