High Lockout
Off on Grant Vortex Blue

Your boiler's burner has detected light when it should be dark inside, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Eliminate the extraneous light

What causes this fault?

This fault occurs when the boiler's internal light sensor detects a flame or light source before the ignition process has even started. The most common reasons are a faulty sensor sending a false signal, a leaking fuel valve allowing a stray flame to persist, or light leaking into the burner housing through damaged seals.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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