High Lockout
Overheat light on Ideal Concord CXA 40-120

Your boiler has become too hot and has automatically shut down to prevent damage or safety issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Indicates an overheat condition has occurred requiring a reset of the overheat thermostat.

What causes this fault?

This fault occurs when the water inside the heat exchanger reaches a temperature that is dangerously high, triggering a safety switch to cut off the gas. The most common reasons are a pump failure preventing water from moving through the system or a blockage caused by a build-up of sludge and debris. It can also be caused by a faulty sensor that is incorrectly reporting the temperature to the control board.

This issue is more common during the first cold snap of autumn when a pump that has been idle all summer fails to restart or struggles to move cold, thickened system sludge.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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