High Lockout
Spark generator fault on Ideal Concord CXA 40-120

Your boiler is unable to create the spark needed to light the gas burner, meaning the system cannot fire up to provide heat.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Subsequent display screens would direct attention to the spark generator if HT generator ceases to function

What causes this fault?

This fault occurs when the internal electronic component responsible for creating a high-voltage pulse fails to deliver power to the burner. The most common reasons are the electronic spark box burning out internally or the ignition electrodes becoming worn and soot-covered over time. Without this electrical arc, the gas won't ignite, and the boiler shuts down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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