High Lockout
Detection Lockout on Ideal Concord CXC 48 116

Your boiler has stopped working because it cannot detect a flame, meaning it has safely shut down to prevent gas from flowing without being burned.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

The description indicates this is displayed when there is a failure in the flame safety device, specifically if the main burner is extinguished or the gas inlet cock is turned off.

What causes this fault?

This fault occurs when the boiler's control system fails to confirm that a flame has been successfully lit after a sequence of attempts. The most common reasons include a lack of gas reaching the burner, worn-out sparking electrodes that fail to ignite the fuel, or a dirty sensor that can no longer 'see' the flame even if it is actually present.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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