Ideal Concord CXC 48 116 Fault codes & diagnostics

31 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 48-116 kW 1994-2005 Discontinued

Replaced by: Concord CXA

Download the Ideal Concord CXC 48 116 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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28 High 3 Low

All 31 documented codes

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1 to 24

Your boiler has detected a general internal fault that requires a specialist to correctly identify and resolve.

High Engineer only £150-350

Parts commonly replaced

  • Control board
  • Ignition lead
  • Sensor harness
10

Your boiler has encountered a general system error that has caused it to shut down for safety reasons to prevent potential damage.

High Engineer only £150-300

Parts commonly replaced

  • Control PCB
  • Wiring harness
  • Ignition lead

Related codes

12

Your boiler has detected a internal system error that has caused it to shut down for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Control board
  • Ignition lead
  • Sensor cable

Related codes

13

Your boiler has detected an internal safety fault and has stopped operating to ensure your home remains safe.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board
  • Wiring harness
  • Control module
14

Your boiler has detected a general internal error that is preventing it from starting up correctly, which will result in you having no heating or hot water until it is fixed.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board
  • Wiring harness
  • Sensor assembly

Related codes

15

Your boiler has detected an internal error preventing it from operating, which usually indicates an issue with the main control board or communication between internal parts.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Control sensor
16

Your boiler has detected a internal system error that has caused it to shut down for safety reasons.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Gas valve
17

Your boiler has detected a general internal fault that is preventing it from operating, which usually indicates an electronic control or configuration error.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Control interface

Related codes

18

Your boiler has detected a general internal fault that is preventing it from operating safely and effectively.

High Engineer only £150-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Ignition lead
19

Your boiler has detected an internal fault that has caused it to shut down for safety reasons to prevent potential damage.

High Engineer only £150-350

Parts commonly replaced

  • Control PCB
  • Wiring harness
  • Sensor assembly

Related codes

Showing 11–20 of 31
20

Your boiler has detected a general internal fault that is preventing it from operating safely, causing it to shut down.

High Engineer only £150-300

Parts commonly replaced

  • Control PCB
  • Wiring harness
  • Ignition lead
21

Your boiler has detected a general internal error that is preventing it from firing up reliably to provide heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • Ignition lead

Related codes

23

Your boiler has detected a general internal fault that is preventing it from operating safely, requiring a qualified professional to diagnose the specific root cause.

High Engineer only £150-350

Parts commonly replaced

  • PCB
  • Wiring harness
  • Sensor array

Related codes

24

Your boiler has detected a general internal error that is preventing it from operating safely and normally.

High Engineer only £150-350

Parts commonly replaced

  • Printed circuit board
  • Wiring harness
  • Control sensor
Air pressure switch

Your boiler has stopped working because it cannot confirm that the fan is safely clearing waste gases from the system.

High Engineer only £120-£280

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Venturi Tube
anticycle

Your boiler has reached its target temperature and is taking a short, two-minute break to prevent components from wearing out by switching on and off too frequently.

Low DIY-safe

What to check first

  1. Wait 2 to 3 minutes for the timer to count down
  2. Check that your room thermostat is set to the desired temperature
  3. Ensure radiators are turned on to allow heat to move away from the boiler
Boiler sensor

Your boiler has detected that the temperature sensor used to monitor the water inside the unit is broken or sending incorrect signals.

High Engineer only £120-190

Parts commonly replaced

  • Boiler flow/return thermistor
  • NTC sensor
  • Wiring harness
C/H Sensor Fault

Your boiler's temperature sensor has stopped working correctly, meaning the system can no longer tell how hot the water is and has shut down as a precaution.

High Engineer only £110-190

Parts commonly replaced

  • Central Heating (C/H) Thermistor
  • Flow NTC Sensor
  • Sensor Wiring Harness

Related codes

Detection Fault

Your boiler has tried to start up several times but cannot establish a stable flame to begin heating.

High Engineer only £120-350

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • PCB
Showing 21–30 of 31
Detection Lockout

Your boiler has stopped working because it cannot detect a flame, meaning it has safely shut down to prevent gas from flowing without being burned.

High DIY-safe £100-280

What to check first

  1. Check that your gas emergency control valve (usually by the meter) is in the 'on' position
  2. Check if other gas appliances in your home, such as a hob, are working correctly
  3. Press the reset button on the front control panel to see if the boiler restarts

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Ignition lead
Fan

Your boiler has stopped working because the internal fan that safely removes exhaust gases is not running correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Fan Assembly
  • Air Pressure Switch
  • PCB (Control Board)

Related codes

fault condition

Your boiler has encountered an internal timing error or electrical communication fault because it didn't enter the correct setup mode when its gas control valves were being linked.

High Engineer only £120-280

Parts commonly replaced

  • Gas valve wiring harness
  • Right-hand gas valve
  • Main PCB
Float switch

Your boiler has detected that the water levels inside the system are incorrect, or the sensor that monitors the water level is faulty.

High Engineer only £120-250

Parts commonly replaced

  • Float switch assembly
  • Internal wiring harness
  • Control board

Related codes

Gas valve(s)

Your boiler is unable to light because the internal system that controls the gas flow has stopped working correctly.

High Engineer only £280-450

Parts commonly replaced

  • Double Solenoid Gas Valve
  • Control PCB
  • Wiring Harness
lockout

Your boiler has unsuccessfully tried to start five times and has now shut itself down for safety reasons to prevent a gas buildup.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Spark generator
Outside sensor

Your boiler's outdoor temperature sensor is not communicating correctly, which may affect how efficiently the system adjusts your heating based on the weather.

Low Engineer only £90-180

Parts commonly replaced

  • Outside temperature sensor
  • Wiring harness
Overheat

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £90-220

What to check first

  1. Check that your radiator valves are open to allow water to flow
  2. Ensure the system pressure is within the normal range (usually 1 to 1.5 bar)
  3. Locate the manual reset button on the control box and press it firmly

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor
Overheat thermostat

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • Heat exchanger
Pump

Your boiler has stopped heating up because the water is not being pushed through the pipes as it should be.

High Engineer only £220-450

Parts commonly replaced

  • Central heating pump
  • Internal wiring harness
  • PCB

Related codes

Showing 31–31 of 31
PUMP FAULT

Your boiler has stopped heating up because the water is not being circulated through the system correctly.

High Engineer only £250-450

Parts commonly replaced

  • Central Heating Pump
  • Pump head
  • Wiring harness

Related codes

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.