Low Warning
Outside sensor on Ideal Concord CXC 48 116

Your boiler's outdoor temperature sensor is not communicating correctly, which may affect how efficiently the system adjusts your heating based on the weather.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

Outside sensor fault (if fitted) detected by diagnostic feature.

What causes this fault?

This fault occurs when the connection between the boiler and the external temperature sensor is broken or sending incorrect electrical signals. The most common reason is water ingress or corrosion inside the sensor casing located on your outside wall, or damage to the low-voltage wiring connecting it to the boiler.

This issue is often discovered during the first cold snap of autumn when the system attempts to use weather compensation to adjust your heating for the changing season.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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