High Lockout
Fan on Ideal Concord CXC 48 116

Your boiler has stopped working because the internal fan that safely removes exhaust gases is not running correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Fan fault detected by diagnostic feature.

What causes this fault?

This fault occurs when the boiler's safety system detects that the fan isn't spinning fast enough to clear waste gases from the flue. The most common reasons are mechanical wear in the fan motor bearings or a build-up of debris that prevents the blades from turning freely. Occasionally, the sensor that monitors the fan’s performance may be faulty, causing the boiler to shut down as a precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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