High
Burner fails to light on Ideal Concord Super Series 4

Your boiler is failing to light the gas burner and has gone into a safety lockout mode to prevent unburned gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The lockout light will be illuminated at the end of the 4 second ignition period and the fan will run on.

From this model's manual
Verified against the Ideal Concord Super Series 4 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control system attempts to start the heating process but cannot detect a stable flame. The most common reasons are a lack of spark from a worn ignition lead or the gas valve failing to open and deliver fuel to the burner. Because the boiler cannot confirm the gas has lit safely, it shuts down to prevent any hazards.

This issue is frequently seen during the first cold snap of autumn when internal components like the gas valve can stick after being inactive over the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like Burner fails to light: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful