High
9.1.11 on Ideal HP290

Your heat pump's outdoor unit has detected a problem with the sensor that monitors the temperature of the refrigerant gas as it leaves the compressor, causing the system to stop running to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Outdoor Unit, Discharge Thermistor (Tp) Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the control system receives an incorrect or missing signal from the sensor that monitors the heat of the refrigerant gas. It often happens because the sensor has failed internally, or because the electrical wiring connecting it to the main circuit board has become loose or damaged. To prevent the unit from overheating and causing expensive internal damage, the system safely shuts itself down.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like 9.1.11: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful