High Lockout
9.1.29 on Ideal HP290

Your heat pump has stopped working because it cannot accurately monitor the water pressure in the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low Pressure Sensor Error

What causes this fault?

This fault occurs when the heat pump's control board loses communication with the sensor that monitors water pressure within the system. The most common reason is an electrical failure within the sensor itself or a loose connection in the wiring harness. Because the unit cannot verify if there is enough water to operate safely, it shuts down to prevent internal damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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