High Lockout
9.1.30 on Ideal HP290

Your boiler has stopped working because its internal pressure sensors have been plugged into the wrong sockets during a service or repair.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High Pressure Sensor and Low Pressure Sensor Wiring-Cross-Connection

What causes this fault?

This fault occurs when the electrical wires for the boiler's internal high and low pressure sensors have been swapped or plugged into the wrong ports on the control board. It typically happens during a recent repair or service where the technician accidentally switched these identical-looking connections, leading the boiler to receive incorrect safety information. Because the system can no longer accurately monitor water pressure, it shuts down immediately as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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