High
H1 on Ideal HP290

Your heat pump has stopped working because the internal control computers are unable to talk to each other.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No connection Outdoor PCB to Inverter PCB

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the main computer board and the motor controller inside your outdoor unit lose their ability to send signals to one another. The most common reason is a loose or damaged wiring connection between these boards, though it can also be triggered by a localized electronic failure on one of the circuit boards themselves.

This fault can be more frequent during periods of heavy rain or high humidity, as moisture ingress into the outdoor casing can sometimes interfere with sensitive communication wiring.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like H1: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful