High
H3 on Ideal HP290

Your heat pump has detected a problem with a temperature sensor inside the unit, causing the system to stop working to prevent any damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Plate Heat Exchanger Inlet Refrigerant Thermistor (T2B) Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the system loses its ability to accurately measure the temperature of the refrigerant as it enters the heat exchanger. This usually happens because the internal sensor has developed an electrical fault or the wiring has become loose or damaged, preventing the main control board from monitoring the unit's safety and efficiency.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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