High
H4 on Ideal HP290

Your heat pump is shutting down because it has detected a recurring electrical surge in its motor system, preventing it from operating safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter High Current (L1E/L11/L12) 3 times within 60mins

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 93.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical component that drives the compressor detects that it is drawing too much power, forcing the system to shut down to prevent damage. The most common reasons are a malfunctioning inverter board that can no longer regulate current or an internal electrical failure within the compressor itself. In some cases, external power fluctuations or loose wiring connections can also trigger this safety response.

This fault is more common during summer months when higher outdoor temperatures can cause the compressor to work under increased pressure, leading to higher electrical demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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