High
L1E on Ideal HP290

Your heat pump's internal power system is detecting an electrical surge or overload, causing the unit to shut down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Inverter High Current

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the brain of the heat pump detects a sudden electrical spike or excessive strain on the internal motor. This is usually triggered by a faulty control board sending the wrong signal or the compressor drawing too much power because it is struggling to start. In some cases, a loose electrical connection or moisture on the wiring can also cause this safety shut-down.

This fault can be more frequent during extreme heatwaves or cold snaps, when the system has to work at its maximum capacity for long periods, putting more stress on the electrical components.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like L1E: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful