High
L5E on Ideal HP290

Your heat pump’s main engine is struggling to pull enough power to start up correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Compressor Start Error

From this model's manual
Verified against the Ideal Hp290 installation & service manual, page 94.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the heat pump's compressor tries to turn on but cannot reach its required operating speed. It is usually caused by an electrical component failing to provide the initial 'push' needed to start the motor, or a blockage preventing the internal parts from moving freely.

This issue is more frequent during the first cold snap of autumn, as components that have sat idle during the summer may struggle to restart under increased demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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