High Lockout
F028 on Intergas Xtreme / Xclusive

Your boiler has failed to restart correctly after multiple manual reset attempts in a short period of time.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Reset error

What causes this fault?

This fault occurs when the boiler's safety system detects too many manual reset attempts in a short period of time, usually following a different primary ignition failure. It physically prevents the boiler from firing up to protect the internal components from potential damage caused by repeated failed starts. The root cause is typically a secondary issue like a worn ignition electrode or a faulty gas valve that triggered the initial lockouts.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful