High Lockout
F029 on Intergas Xtreme / Xclusive

Your boiler is unable to safely control the flow of gas required for ignition and operation, causing the system to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve error

What causes this fault?

This fault occurs when the boiler's internal computer is unable to communicate with or control the movements of the gas valve. The most common reason is an electrical failure within the valve’s motor or a faulty ignition lead that prevents the unit from sustaining a flame safely. In some cases, the main circuit board may be sending incorrect signals, leading the boiler to shut down as a safety precaution.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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