High Lockout
E40 on Main Eco Compact

Your boiler has detected a problem with the sensor that monitors the temperature of the water returning from your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Central heating return sensor error

What causes this fault?

This fault occurs when the internal control board loses communication with the sensor that monitors the temperature of the water coming back from your radiators. The most common reason is that the sensor itself has developed an electrical fault or the wiring connecting it to the main system has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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