High Lockout
E134 on Potterton Assure Combi / System

Your boiler is trying to start but cannot detect a flame, meaning it is failing to ignite after several attempts.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Elapsed time gas valve open without gas

What causes this fault?

This fault occurs when the boiler attempts to ignite several times but fails to establish a steady flame. The most common reasons include a lack of gas reaching the unit, a blocked burner, or worn-out ignition components that can no longer create a spark. It can also be caused by a faulty sensor that fails to tell the boiler that a flame has actually been lit.

This fault is more common during the first cold snap of winter when components that have been idle over summer are suddenly put under heavy strain.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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