High Lockout
A03 on Potterton Envoy 30

Your boiler is failing to light the gas to create a flame, meaning you will not have any heating or hot water until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Refer to fault finding section on Page 30 (displayed when control fails to detect flame after ignition attempts).

What causes this fault?

This fault occurs when the boiler tries to light the gas three times but fails to detect a steady flame, causing the system to shut down for safety. The most common reasons are a worn-out ignition spark, a dirty sensor that can't 'see' the flame, or a blockage in the gas supply preventing fuel from reaching the burner.

This issue is more frequent during the first cold snap of autumn, as components like the gas valve or electrodes can seize or fail after being dormant over the summer.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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