Potterton Envoy 30 Fault codes & diagnostics

58 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 8.8 kW 1994-1998 Discontinued
GC Number 41-590-30

Replaced by: Suprima

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 44 High 1 Medium 11 Low

All 58 documented codes

Tap any card for details

0 (Flashing)

Your boiler has stopped working because it failed to ignite or got too hot, and it now needs a manual reset to try and start again.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
  • Overheat thermostat
8 (Flashing)

Your boiler has detected an internal issue and has safely shut itself down to prevent damage, meaning you currently have no heating or hot water until it is reset or repaired.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • PCB
  • Gas valve
9 (Flashing)

Your boiler has shut itself down for safety because it failed to light or detected an internal problem.

High DIY-safe £120-£280

What to check first

  1. Locate the reset button on the front control panel.
  2. Press and hold the reset button for several seconds.
  3. Check if your gas supply is active by testing another gas appliance like a hob.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
F (Flashing)

Your boiler has stopped working and entered a safety shutdown mode, meaning it will not provide heating or hot water until it is reset or repaired.

High DIY-safe £100-350

What to check first

  1. Locate the reset button or control knob on the front panel
  2. Turn the knob to the 'Reset' position or press the reset button for 5 seconds
  3. Wait for the boiler to attempt to restart; if the code returns, contact a professional

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • PCB (Printed Circuit Board)
FLASHING

Your boiler has detected a internal problem and has safely switched itself off to prevent potential damage or unsafe operation.

High Engineer only £150-300

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Ignition Electrode
  • Gas Valve
L (Flashing)

Your boiler has detected that the electrical supply is incorrectly connected and is refusing to start as a safety precaution.

High Engineer only £120-200

Parts commonly replaced

  • Main PCB
  • Wiring harness
8 (Diagnostic)

Your boiler has detected a faulty sensor that monitors the internal water levels, causing it to shut down to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Dry fire sensor
  • Wiring harness
A01

Your boiler has failed to light the gas after several attempts, which means your heating and hot water will not work until the system is reset.

High DIY-safe £120-280

What to check first

  1. Check if your gas supply is active by testing another gas appliance like a hob
  2. Ensure your gas meter has credit if you use a prepay meter
  3. Press and hold the reset button for 5 seconds to clear the fault

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve

Related codes

A02

Your boiler is failing to light the gas even though it is trying to start up.

High DIY-safe £120-280

What to check first

  1. Check that your gas emergency control valve is in the 'On' position
  2. Check if other gas appliances in your home, like a hob, are working correctly
  3. Press the reset button once to see if the boiler restarts

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Flame Sensing Lead

Related codes

A03

Your boiler is failing to light the gas to create a flame, meaning you will not have any heating or hot water until it is reset or repaired.

High DIY-safe £120-300

What to check first

  1. Check that your gas supply is turned on at the meter
  2. Press the 'Reset' button on the control panel to attempt a restart
  3. If you have a prepayment meter, ensure you have active credit

Parts commonly replaced

  • Ignition Electrode
  • Flame Sensing Probe
  • Gas Valve
  • Ignition Lead

Related codes

Showing 11–20 of 58
blank

Your boiler has completely lost power, meaning it cannot provide any heating or hot water, and the display screen is dark.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Fuses
  • Transformer
  • Power supply cable
Blocking Error

Your boiler has temporarily paused its operation because it has detected a minor inconsistency in its internal readings, such as water pressure or temperature.

Medium DIY-safe £0-120

What to check first

  1. Check the central heating pressure gauge is between 1.0 and 1.5 bar
  2. Turn the power switch to the boiler off and back on again after 30 seconds
  3. Check that all radiator valves are open and not blocked

Parts commonly replaced

  • Water pressure sensor
  • Temperature thermistor

Related codes

C1

Your boiler has detected that the water leaving the unit is getting too hot too quickly, causing it to shut down to prevent damage.

High DIY-safe £120-£350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure the central heating bypass valve (if visible) is not closed.
  3. Check that the system pressure gauge is between 1 and 1.5 bar.

Parts commonly replaced

  • Circulating pump
  • Flow temperature thermistor (NTC sensor)
  • Main heat exchanger

Related codes

C2

Your boiler is working correctly but has reached its maximum temperature for the moment and is pausing until it needs to fire up again.

Low DIY-safe

What to check first

  1. No action is required as this is a normal status code.
  2. Ensure your room thermostat is turned up if the house is still cold.
  3. Check that your radiator valves are open to allow heat to circulate.

Related codes

C3

Your boiler is briefly pausing itself to prevent the system from turning on and off too frequently, which helps protect the internal parts from unnecessary wear.

Low DIY-safe

What to check first

  1. Wait for 5 minutes for the countdown to complete
  2. Ensure radiators are turned on to allow heat to circulate
  3. Check that the room thermostat is set to a temperature higher than the current room temperature

Related codes

C4

Your boiler is simply cooling itself down by pushing leftover heat into your radiators after the burner has finished its cycle.

Low DIY-safe

What to check first

  1. Wait a few minutes for the pump to finish its overrun cycle
  2. Check that your room thermostat is not set too low
  3. Ensure at least one radiator valve is open to allow heat to dissipate

Related codes

Case sensor

Your boiler has detected a communication failure with a internal safety sensor, causing it to shut down to prevent unsafe operation.

High Engineer only £120-220

Parts commonly replaced

  • Case seal
  • Air pressure switch
  • Ignition PCB

Related codes

Case temperature

Your boiler has detected that it is becoming dangerously hot inside its outer shell and has switched itself off to prevent damage or fire risk.

Emergency Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Primary heat exchanger
  • Pump
  • PCB
Control failed

Your boiler's internal computer brain has developed a critical error and is now unable to control the heating or hot water system safely.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Showing 21–30 of 58
Display not illuminated

Your boiler has no electrical power, meaning the controls and display are completely dead.

High DIY-safe £60-250

What to check first

  1. Check if the boiler's electrical isolation switch is turned on.
  2. Inspect your home's main fuse box to see if a circuit breaker has tripped.
  3. Check the fuse in the boiler's fused spur switch, usually located on the wall nearby.

Parts commonly replaced

  • Main Control PCB
  • Internal Fuse
  • Transformer
Dry fire

Your boiler has detected that there is not enough water inside it to operate safely, so it has shut down to prevent internal damage.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, usually a silver braided hose with one or two valves located underneath the boiler.
  2. Open the valves slowly to allow mains water into the heating system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and restart the boiler.

Parts commonly replaced

  • Pressure relief valve
  • Pressure gauge
  • Filling loop
Dry fire sensor

Your boiler has detected a faulty internal safety sensor which forces the system to shut down to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Dry fire sensor
  • Central heating sensor
E01

Your boiler has tried to light several times but has been unable to produce a flame, meaning your heating and hot water will not work.

High DIY-safe £120-£350

What to check first

  1. Check if other gas appliances, like a hob, are working to ensure gas is reaching the property.
  2. Verify that your gas prepayment meter has credit.
  3. Press and hold the reset button for five seconds to see if the system restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Spark Generator
  • PCB

Related codes

E02

Your boiler has become too hot and has automatically shut itself down to prevent damage.

High DIY-safe £100-£250

What to check first

  1. Wait for the boiler to cool down completely for at least 30 minutes.
  2. Check that your radiator valves are open and not turned off.
  3. Locate the reset button on the control panel and press it firmly to restart the unit.

Parts commonly replaced

  • Overheat Thermostat (Limit Statutory)
  • Circulating Pump
  • Thermistor

Related codes

E03

Your boiler has detected an issue with how exhaust gases are being cleared from the system, and it has shut down as a safety precaution.

High Engineer only £120-£250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan Assembly

Related codes

E04

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath or near the boiler
  2. Slowly open the small valves on the filling loop until you hear water moving
  3. Close both valves tightly once the pressure gauge on the boiler reaches between 1 and 1.5 bar

Parts commonly replaced

  • Filling loop valves
  • Water pressure switch
  • Expansion vessel

Related codes

E05

Your boiler has switched itself off because the fan, which safely removes exhaust fumes, is not spinning at the correct speed.

High Engineer only £220-450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Venturi tube
  • Air pressure switch

Related codes

E06

Your boiler has stopped working because it cannot correctly measure the temperature of the water inside the system.

High Engineer only £90-160

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Loom

Related codes

E07

Your boiler has detected an issue with a safety sensor that monitors the temperature of the unit’s casing, causing the system to stop working for safety.

High Engineer only £120-220

Parts commonly replaced

  • Case temperature sensor
  • Wiring harness
  • Control board

Related codes

Showing 31–40 of 58
E09

Your boiler has detected an issue with the internal electrical connection that controls the gas supply, meaning it is currently unable to ignite safely.

High Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

E10

Your boiler's main internal computer has developed a fault and can no longer communicate with the rest of the system.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Internal Control Unit

Related codes

E12

Your boiler has stopped working because air is trapped in the pipes or the water isn't flowing correctly through the system.

High DIY-safe £90-180

What to check first

  1. Check that your radiators are bled and all air is removed from the system.
  2. Ensure your system pressure is topped up to between 1 and 1.5 bar.
  3. Reset the boiler to see if the air pocket has cleared.

Parts commonly replaced

  • Automatic air vent
  • Circulation pump

Related codes

E13

Your boiler is struggling to accurately detect the temperature of the water returning to it, so it has stopped operating to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

E14

Your boiler has switched itself off because it has detected air bubbles trapped in the system or a lack of water flow, which is causing it to overheat too quickly.

High DIY-safe £80-250

What to check first

  1. Check the pressure gauge and top up to 1.5 bar if it is low
  2. Turn off the boiler and bleed all radiators to remove trapped air
  3. Ensure all radiator valves and the boiler isolation valves are fully open
  4. Restart the boiler to see if the code clears

Parts commonly replaced

  • Automatic Air Vent
  • Circulation Pump
  • Flow/Return Thermistors

Related codes

E16

Your boiler has stopped working because the internal component responsible for clearing spent gases is not operating correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Wiring harness / PCB

Related codes

E18

Your boiler is struggling to pump water around your heating system effectively, which prevents it from warming your radiators or taps.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow sensor
  • System filter

Related codes

E21

Your boiler's computer is experiencing an internal glitch and cannot talk to the rest of the system to safely operate your heating or hot water.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)
E31

Your boiler has lost its connection to the digital control panel or thermostat, meaning it cannot receive instructions to fire up.

High Engineer only £120-250

Parts commonly replaced

  • Interface board
  • Communication cable
  • Remote control unit

Related codes

E32

Your boiler's internal computer has flagged a critical error and has stopped working to prevent further damage.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
Showing 41–50 of 58
E35

Your boiler has detected that the water temperature is not circulating correctly between the heating pipes, causing it to shut down to prevent damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensors
  • Central Heating Pump
  • Plate Heat Exchanger
Fan Overrun

Your boiler is continuing to run its internal fan after the heating or hot water has switched off to safely clear out any leftover gases, which is a normal design feature.

Low Engineer only

Parts commonly replaced

  • Fan
  • PCB
  • Air Pressure Switch

Related codes

Fan Purge

Your boiler is currently running a process to clear any leftover gases from the burn chamber before it attempts to light, which is a normal safety routine.

Low Engineer only

Parts commonly replaced

  • Fan
  • Air Pressure Switch
  • Printed Circuit Board
Fan speed

Your boiler has stopped working because the internal fan, which safely clears exhaust gases, isn't spinning at the correct speed.

High Engineer only £200-£450

Parts commonly replaced

  • Fan Assembly
  • Air Pressure Switch
  • Main Control Board (PCB)
Flame loss

Your boiler is trying to start but the flame is cutting out immediately, which means it cannot safely keep the heating or hot water running.

High Engineer only £150-350

Parts commonly replaced

  • Flame rectification probe
  • Ignition electrode
  • Gas valve
Flow sensor

The boiler is failing to register that water is moving through the pipes, so it has stopped heating to protect itself from overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow sensor
  • Hall effect sensor
  • Wiring harness
Hot Surface Igniter

Your boiler is failing to ignite the gas needed to create heat, meaning you currently have no heating or hot water.

High Engineer only £150-250

Parts commonly replaced

  • Hot surface igniter
  • Ignition control board
Ignition Pre Checks

Your boiler is currently running its usual safety checks before it attempts to light the burner.

Low Engineer only

Parts commonly replaced

  • Printed Circuit Board
  • Air Pressure Switch

Related codes

Lockout

Your boiler has stopped working for safety reasons because it detected an internal fault and has shut itself down to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Ignition PCB
  • Gas Valve
  • Electrode assembly
Showing 51–58 of 58
Pump Overrun - Central Heating

Your boiler is briefly keeping the pump running to move leftover heat away from the unit, which is a normal part of the cooling-down process.

Low DIY-safe

What to check first

  1. No action required; this is a normal operating function.
  2. Wait for the cycle to complete naturally.
  3. Check that at least one radiator (usually the one in the room with the thermostat) has its valves fully open.

Parts commonly replaced

  • Pump
  • PCB Control Board
  • Flow Switch
Pump Overrun - Storage Tank

Your boiler is currently running its internal pump to move leftover hot water away from the heating components to prevent overheating, which is a normal part of the shutdown cycle.

Low Engineer only

Parts commonly replaced

  • Diverter valve
  • Pump
  • PCB
Return sensor

Your boiler has lost its ability to measure the temperature of the water returning to it, so it has shut down to prevent potential damage.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness
Sensor

Your boiler's temperature sensors are giving conflicting readings, which is causing the system to stop working reliably to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
Sensor Flow

Your boiler is struggling to accurately measure the temperature of the water flowing through it, so it has shut down as a precaution to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

Shorted signal

Your boiler has detected an electrical fault with the sensor that detects the flame, causing it to shut down for safety reasons.

High Engineer only £120-250

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB
Stand-by

Your boiler is currently in idle mode and waiting for a signal from your thermostat or hot water timer to start working.

Low DIY-safe

What to check first

  1. Check your room thermostat is set to a higher temperature than the current room temperature
  2. Ensure your heating programmer or timer is set to 'On' for the current time
  3. Confirm that your hot water cylinder thermostat is turned up if you have a separate hot water tank
Wiring fault

Your boiler has detected an electrical wiring error where the power wires appear to be connected incorrectly, which is a significant safety risk.

Emergency Engineer only £90-180

Parts commonly replaced

  • Main PCB
  • External wiring terminals