High Lockout
F (Flashing) on Potterton Envoy 30

Your boiler has stopped working and entered a safety shutdown mode, meaning it will not provide heating or hot water until it is reset or repaired.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler at Lock-Out

What causes this fault?

This fault occurs when the boiler has tried to ignite several times but failed to detect a stable flame, leading the system to shut down for safety. The most common reasons are a lack of gas reaching the burner or a worn-out component failing to spark or sense the flame correctly. It essentially means the boiler’s internal computer has lost confidence that it can burn fuel safely.

This fault can be more frequent during the first cold snap of autumn when internal components that have been sitting idle all summer are suddenly stressed or seized.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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