High Lockout
E02 on Potterton Envoy 30

Your boiler has become too hot and has automatically shut itself down to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat thermostat operated

What causes this fault?

This fault occurs when the internal water temperature exceeds a safe limit, causing the boiler to shut down for safety. The most common reasons are a pump failure that stops water from moving or a blockage in the system pipes that prevents heat from being carried away from the boiler quickly enough.

This issue is more frequent during the first cold snap of autumn when a pump that has been idle all summer suddenly seizes or struggles to circulate water through the radiators.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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