High Lockout
E12 on Potterton Envoy 30

Your boiler has stopped working because air is trapped in the pipes or the water isn't flowing correctly through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler shut down due to air passing through the pump or system not correctly vented (monitors temperature rise across the heat exchanger).

What causes this fault?

This fault occurs when air bubbles get trapped inside the boiler’s internal pipework or the pump, preventing water from moving heat away from the burner. The most common reasons are a buildup of air after a repair, a leak in the system, or an automatic air vent that has become blocked with debris or limescale over time.

This issue often appears in autumn when the heating is turned back on after summer, as air can settle in the pipes during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful