High Lockout
E03 on Potterton Gold Combi HE

Your boiler has detected an issue with how exhaust gases are being cleared from the system, causing it to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue thermostat / flue pressure switch tripped

What causes this fault?

This fault occurs when the boiler's safety sensors detect that harmful exhaust fumes are not being effectively cleared through the flue pipe to the outside. The most common reasons are a buildup of debris in the internal air tubes, a failing fan that cannot push the gases out, or a physical blockage in the flue itself.

This fault can be more common during periods of high winds, which can create back-pressure in the flue and cause the pressure switch to trip.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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