High
E133 on Potterton Gold Combi HE

Your boiler has tried to light several times but cannot establish a steady flame, likely because gas isn't reaching it or the spark is failing.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Interruption of gas supply or ignition failure (5 attempts)

From this model's manual
Verified against the Potterton Potterton Gold Combi He Installation Boiler Error Codes installation & service manual, page 52.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler has tried to ignite five times but failed to detect a flame, causing the system to shut down for safety. It is most commonly caused by an interruption in the gas supply, a blocked burner, or a worn-out spark electrode that can no longer create a strong enough light. In some cases, a faulty internal sensor may simply fail to 'see' the flame even if the boiler has actually lit.

This fault is frequently seen during extreme cold snaps when the external condensate drainage pipe freezes and backups, preventing the boiler from completing its ignition cycle.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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